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Training and Events Training and Events

CONTACT OFFICER / EQUITY & DIVERSITY OFFICER TRAINING
Target Audience:
Current or Potential Contact Officers. We recommend a combination of supervisory and operational employees across various levels to become Contact Officers.
Key Objective: To understand the role and responsibilities of Contact Officer. To learn the necessary skills to be an effective Contact Officer.
Learning Outcomes:

At the conclusion of this program the participants should:

  • Understand the role of an Equal Employment Opportunity/Anti-bullying Contact Officer within their organisation. 
  • Understand the behaviour expected of a Contact Officer on a daily basis.
  • Be able to deal with allegations of bullying or workplace discrimination in the context of organisational processes.
  • Understand the federal and state legislation in relation to unlawful discrimination, sexual harassment and bullying and how it impacts on the company, employees and the role of the Contact Officer
  • Understand their own potential strengths and weaknesses as a Contact Officer.
Outline:

LEGAL

  • Impact of EEO and related legislation on the workplace
  • An in-depth review of what constitutes discrimination in the workplace
  • Function and jurisdiction of the Contact Officer
  • Internal Investigations and the Contact Officer
  • Role of the Human Rights and Equal Opportunity Commission (HREOC)

IDEAS, DISCUSSION AND FACILITATION

  • 'You the person' and being a Contact Officer
  • Role modelling non-discriminatory behaviours
  • Promoting anti-discrimination and the role of the Contact Officer in your workplace
  • Objectively handle Equal Employment Opportunity issues face-to-face
  • Advising employees and contractors on their rights and options when an issue arises

WORKPLACE REALITY THEATRE

  • Equal Employment Opportunity case studies
  • Dealing with emotional issues
  • Mapping and role-playing issues resolution
Resources: Program Facilitator and Workplace Reality Theatre (Professional actors).
Structure: Full Day, up to 18 participants per session.
Program Options:
This program is delivered to the public or can be delivered in-house at your organisation, whereby the program is tailored using your organisation's policies, procedures and values.
Register:

 
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Register to a Public Program
To Register to a In-House program, please contact iHR Australia
Telephone +61 (03) 9854 0000
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To register for Contact Officer Program click here

Aisa Direx
iHR Australia - Advisers in Human Resource Management, Organisational Development & Industrial Relations
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